Shipping & Returns
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times and shipment costs are as follows:
UPS Standard 3-5 business days:
- FREE for orders over $249
- $9.95 flat fee for orders under $249
Exception: Freight Shipping 3-5 days - $44.95 flat fee with returns subject to an additional $44.95 fee per item
Delivery delays can occasionally occur, especially around the holidays.
FREE IN-STORE PICKUP
The option to order online and pick-up in-store is also available as a convenience to our local customers; and based on product availability, orders will be available in 24 hours or less at our flagship location in Rockport.
At this time, oversized merchandise is not available to be shipped and available for store pick-up only. Shipping options for your order will be displayed at checkout and you will be notified if separate transactions are required for both pick-up and/or shipment if checkout process determines shipping ineligibility.
ONLINE SHOP FAQ
The most frequently asked questions and answers about the MSO Online Store can be found here: Online Store FAQ. Find general questions about our products and the MSO website. You can also get information about your orders, as well as refunds and returns, by contacting us through our online store contact form and checking out our returns page.
RETURNS & EXCHANGES
Customers may return unused merchandise in its original packaging within 60 days of purchase. Original receipt required. Clearance item sales are final. Please note that we only offer refunds for returns that meet the stated terms, whether or not the item has already been shipped back to us. Gift cards and tickets are nonrefundable. Return shipping charges will be subtracted from your refund.
We may be able to process an exchange if we have stock in an alternate color/size. Exchanges are subject to staffing availability. To request an exchange, please fill out our contact form.