Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times and shipment costs are as follows:
UPS Standard 3-5 business days:
- FREE for orders over $249
- $9.95 flat fee for orders under $249
Exception: Freight Shipping 3-5 days - $44.95 flat fee with returns subject to an additional $44.95 fee per item
Delivery delays can occasionally occur, especially around the holidays.
FREE IN-STORE PICKUP
The option to order online and pick-up in-store is also available as a convenience to our local customers; and based on product availability, orders will be available in 24 hours or less at our flagship location in Rockport.
At this time, oversized merchandise is not available to be shipped and available for store pick-up only. Shipping options for your order will be displayed at checkout and you will be notified if separate transactions are required for both pick-up and/or shipment if checkout process determines shipping ineligibility.
ONLINE SHOP FAQ
The most frequently asked questions and answers about the MSO Online Store can be found here: Online Store FAQ. Find general questions about our products and the MSO website. You can also get information about your orders from the link sent to you in your confirmation email.
RETURNS & EXCHANGES
Customers may return unused merchandise in its original packaging within 60 days of purchase. Original receipt required. Clearance item sales are final.
In-store Purchases:
Customers may return unused merchandise in its original packaging within 60 days of purchase. Original receipt and packaging required. Clearance item sales are final. Please note that we only offer refunds for returns that meet the stated terms.
In-store purchases can only be returned in-store.
Online Purchases:
We have a 60-day return policy, which means you have 60 days after purchasing your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Purchases made online can be returned online or in-store. To request a return in-store, simply bring your item to our Rockport location with proof of purchase.
To start a return that requires shipping, make a return request from your account page. See below for detailed instructions:
Click the profile icon in the store's navigation, or go to the footer menu, and then request a return.
- Log in to your account: In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. Items sent back to us without first requesting a return will not be accepted.
Cost of return mailing will be deducted from refund amount.
A $9.95 shipping charge will be deducted from your refund when using the shipping label Maine Sport Outfitters offers in the return portal. For freight shipped orders, a $44.95 shipping charge will be deducted from your refund.
Please note that we only offer refunds for returns that meet the stated terms, whether or not the item has already been shipped back to us. Gift cards and tickets are nonrefundable.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.